FAQ QUESTIONS AND ANSWERS

HERE, YOU WILL FIND ANSWERS TO FREQUENTLY ASKED QUESTIONS

There are many ways to become a customer of PUMATEC GmbH. We would be happy to provide you with a consultation session per telephone at +49 7042 37006-0 or contact us by email at info@pumatec.com.

Our office hours are as follows:

Monday to Thursday from
08:00 – 17:00

Fridays from
08:00 – 14:00 Uhr

In the footer line of the website, you will find the AGB (General Terms and Conditions) for transactions taking place inside the European Union and the ABG for countries outside of the European Union.

You can find the imprint and the data protection declaration for the PUMATEC GmbH in the footer line on the website.

We would be happy to provide you with further assistance by telephone at +49 7042 37006-0 or you can contact us via email at info@pumatec.com.

If no delivery time is indicated in an offer or in the order confirmation, the goods will be delivered in Germany within approximately 4 working days. Upon agreed advance payment following the moment your payment is received in our account.

Purchase on Account

Purchase on account is an option for long-standing customers. For all other customers, purchase on account is only available with our permission. Please talk to us about it!

Payment by advance payment (transfer in advance)

Here, you can settle the amount owing in advance via transfer. Following receipt of the funds, your order will be processed and the goods will be immediately dispatched.

Purchase on account is an option for long-standing customers. For all other customers, purchase on account is only available with our permission. Please contact us to find out more.

Here, you can settle the amount owing in advance via transfer. Following receipt of the funds, your order will be processed, and the goods will be immediately dispatched.

From small packages to shipments via freight forwarders, we primarily use the parcel services UPS, Schenker, DHL and TNT to deliver products to our customers. Express deliveries can be arranged at additional charge. Of course, there is also the option of picking up the goods in our warehouse in Sersheim.

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